Terms of Service
The terms that apply when you book transportation with Excalibur.
Reservations and quotes
Every reservation is booked hourly at the published rate for the vehicle, agreed before the booking is confirmed. There is no meter and no surge pricing. Events, tours, and multi-stop days are booked hourly with a stated minimum. A reservation is confirmed when we send you written confirmation — not when the request is submitted.
Cancellations
No refunds on cancellations. A credit may be issued at our discretion. A client who cancels may receive a credit on file to be applied toward a future booking. Full detail, including how to cancel and how delays are treated, is on the cancellation policy page.
Wait time
Airport arrivals include sixty minutes of complimentary wait time measured from actual touchdown. Other pickups include fifteen minutes. Beyond the included allowance, waiting is billed in fifteen-minute increments at the applicable hourly rate.
Conduct and the vehicle
Smoking is not permitted in any vehicle. Guests are responsible for damage caused to a vehicle during their booking, including cleaning charges where required. Your chauffeur may end a booking early where conduct makes safe operation impossible; in that event the fare remains payable.
Passenger capacity and safety
Stated capacities are maximums and will not be exceeded. Every passenger must remain seated while the vehicle is moving, and seat belts are to be worn while the vehicle is in motion in compliance with Oklahoma law. Excalibur does not supply equipment for infants or young passengers; a caregiver travelling with one is responsible for bringing and fitting their own.
No smoking or vaping
Smoking and vaping are not allowed in any Excalibur vehicle, on any booking, by any passenger. Cleaning and remediation after a breach is charged to the client named on the reservation.
Liability
Licensed, bonded & fully insured. We are not liable for delays caused by circumstances outside our reasonable control, including weather, road closures, and traffic incidents, though we plan routes and timings to reduce that risk. Personal property is carried at the owner's risk; we will always make every effort to return items left behind.
Questions about this page? Call (405) 885-8670 or email das@excaliburcarservice.com.